Quadient & Coface team up for customer risk management in France

By Gloria Methri

CRM specialist Quadient and Coface, a trade credit insurer have partnered to offer an advanced risk management solution. The partnership will kick off in France before expanding to the UK and American markets.

Offered as an additional module for accounts receivable (AR) management automation within Quadient’s cloud platform, the data and insights provided by Coface will enable companies to establish a more precise financial analysis of their customers, prospects, and suppliers.

The granular data takes into account changing market conditions, the company’s financial information, sector risk analysis, and Coface’s exclusive data insights. These insights provide real-time credit risk assessment, complementary to the information of each direct relationship between a company and its customers.

“This partnership with Coface aligns perfectly with our strategy to provide cutting-edge solutions in customer experience management and financial process automation,” said Stéphanie Auchabie, Chief Operating Officer, Quadient, France-Benelux. “By partnering with a renowned expert like Coface, we are offering our clients more resources to make more informed decisions and manage their risk exposure more effectively.”

Coface’s business information leverages over 75 years of expertise accumulated in credit risk assessment and as a trade insurer. For Quadient, this partnership enhances the accuracy of credit analysis and the performance of businesses of all sizes already familiar with Quadient’s AI-powered AR solution.

With Coface insights, the scoring function already present in Quadient AR will also facilitate the creation of more effective scenarios and workflows. For Coface, this strategic partnership allows it to reach a larger number of businesses so they can benefit from the full breadth of its business information services.

Nesrin GONIN, Coface’s General Manager of Business Information for Western Europe, also commented, “We are delighted to collaborate with Quadient to offer a more comprehensive and integrated customer and supplier risk management solution. With our combined expertise, we are confident that we can assist companies in enhancing their decision-making process and sustainably strengthening their financial stability”.