Innovative Payment Solutions introduces voice command function for IPSIPay app

By Edlyn Cardoza

Innovative Payment Solutions, Inc., a FinTech provider of digital payment solutions to business owners and consumers, announced that it has partnered with DRUID to provide various conversational AI technology to be integrated into the IPSIPay App. The new collaboration will enable IPSIPay app users to conduct transactions and utilise other functions through voice command in addition to traditional touch screen interaction.

William Corbett, IPSI’s Chairman and Chief Executive Officer commented, “We believe our new collaboration with DRUID will dramatically enhance the functionality of our IPSIPay App, enabling users to execute remittances and other transactions, as well as non-transactional functions such as balance inquiries, simply by providing voice commands through their phone. The artificial intelligence newly embedded into the app will improve the accuracy and quality of the platform as it is used, enhancing the user experience as it learns that individuals’ particular voice characteristics resulting in improved results and better experience by the user. The capability to translate multiple languages is particularly important as our target audience continues to be migrant workers speaking multiple different languages. As we focus our efforts on providing products and services to the unbanked and underserved, the DRUID conversational AI platform enables us to expand our capabilities enhancing the user experience, especially for this community.”

DRUID, based in Bucharest with a growing presence worldwide, including in the U.S., is one of the leaders in the global conversational AI landscape with technology that helps companies build better user interactions. Its conversational AI platform provides a cutting-edge proprietary engine that provides 95% accuracy and interprets user intent, giving real-time contextual information based on behavior and preferences for the ultimate conversational experience. The platform can build AI virtual assistants that instantly evaluate all possible intents and understand complex queries accurately, engaging in human-like interactions. In addition, DRUID’s AI platform has an interpreter mode that can translate conversations into over 100 language combinations.

Liviu Dragan, DRUID’s Chief Executive Officer, added, “We believe our collaboration with IPSI represents a fabulous opportunity to both improve the functionality of IPSIPay, and to potentially improve IPSI’s customer satisfaction by enhancing the interactive experience for their users to interact with IPSIPay.”

IBS Intelligence reported that Innovative Payment Solutions, Inc., including IPSIPay™, had announced the second-phase launch of its IPSIPay app following VISA’s approval for using its debit card services as part of IPSIPay.