Ikano Bank taps Qlik Cloud to drive its digital transformation journey

By Gloria Methri

Ikano Bank, a niche European bank offering a range of financial services and banking products to consumers and businesses, has selected Qlik Cloud as part of its digital transformation strategy to drive overall performance.

Ikano Bank aims to leverage data more effectively across the business – from monitoring product performance to architecture improvements that enable the development of future-proof and scalable consumer products. The company chose Qlik Cloud for its modern approach to analytics, which the bank sees as a key driver in bringing data to the organization.

With Qlik, the bank is able to optimize its data warehousing and provisioning to make more data accessible to the organization. More than 30 different sources of data relating to Ikano Bank’s finances, customers, staff, and compliance processes are now accessible through Qlik.

Ikano Bank said its transition to Qlik has led to a dramatic rise in the use of data and analytics across the organization. Previously, creating dashboards and self-service content was limited to a handful of specialist staff.

Qlik says it is now available to more bank employees covering all areas of the bank’s operations, allowing teams to make better-informed decisions.

“Feeding data into the cloud was a challenge at first as it is a lot of data to transfer every day and most of our systems are still on-premises,” said André Berlin, Business Intelligence Manager at Ikano Bank. “But with Qlik Cloud and the Qlik Data Gateway, we are in a very good position to start moving even more data and more apps to the cloud as we go forward. Now all our departments make use of Qlik in some way, from small solutions with just one or a few users to broader bank-wide KPI dashboards with much bigger target audiences.”

Qlik’s visual capabilities make it easy for the bank’s staff to work with huge amounts of data, critical when sharing it with wider teams within the organization. The bank now uses a variety of Qlik apps, allowing teams to track the bank’s performance on an overall level while also providing additional insights by drilling down and looking into important KPIs throughout the customer journey.

“Driving successful customer outcomes is critical for financial organizations that operate in highly competitive environments such as Ikano Bank,” said Gareth Vincent, Senior Vice President of Sales, EMEA at Qlik. “With Qlik Cloud, Ikano Bank has a real-time view of their data that empowers their staff to take action on informed insights that benefit both their customers and the bank.”