Hume Bank transforms customer onboarding with Q2’s loan origination platform

By Leandra Monteiro

Q2 Holdings, Inc, a provider of digital transformation solutions for banking and lending, announced that Hume Bank, an AU$1.7B community bank based in Albury, has selected Q2 to transform and streamline its customer origination processes for loan and deposit products.

Hume Bank, CEO, Stephen Capello said, “As a customer-owned bank, we play an important role in ensuring our customers and community get access to the right banking products. With over 55,000 customers, we’re always looking for ways to meet and exceed their needs, and we look forward to launching a faster, easier and more innovative onboarding process. Drawing upon Q2’s innovative technology stack, we’ll reduce the wait time for loan decisioning and account initiation to ultimately deliver a better user experience and bring value to our community.”

“Our Q2 investment is part of a bank-wide transformation program focussed on modernising our bank to ensure we can deliver on the changing needs of our customers and community.”

Q2 will consolidate and unify Hume Bank’s digital channels and multiple product offerings under a single, configurable and adaptable lending platform. The upgrade will enhance the user experience, enable STP (straight-through processing) to automate data sharing and reduce repetitive, menial tasks.

Ali Khan, Managing Director, Q2 APAC said, “We look forward to furthering Hume Bank’s commitment to digital transformation. Today’s consumers have high expectations for banks to quickly adapt to emerging technologies that enable fast, safe digital transactions. By harnessing the power of smart, fully integrated digital solutions, Hume Bank will continue providing high value to all its customers.”