NCR and Kiwibank partner to enhance ATM services in New Zealand

By Gloria Mathias

NCR Corporation, an enterprise technology provider, has partnered with Kiwibank, the New Zealand-owned bank.

NCR will administer the bank’s ATM fleet through its ATM as a Service solution, and Kiwibank’s 200+ ATMs will be incorporated into NCR’s Allpoint Network in New Zealand.

Kiwibank had previously partnered with NCR to enhance the capabilities and performance of its ATMs through NCR’s managed services and solutions 11 years ago. By expanding the relationship to include ATM as a Service, NCR will take on operational management and maintenance of both in-branch and offsite ATMs.

The bank customers will still be able to access all the same features they have today and continue to enjoy fee-free ATM transactions at Kiwibank ATMs. In 2024, Kiwibank customers will gain access to NCR’s Allpoint Network in New Zealand, which offers surcharge-free access to Allpoint ATMs nationwide.

“This move is part of our exciting multi-year transformation of our products, services, and technology to meet the needs of our customers. Adopting NCR’s ATM as a Service solution means that our customers are one step closer to the experts who will operate and manage the ATMs, enabling our customers to benefit from innovation faster,” said Mark Stephen, Kiwibank’s Chief Customer Officer, Retail.

“We are proud to expand our partnership with Kiwibank, allowing them to offer robust self-service transaction capabilities to customers both in branch and out in the community,” said Stuart Mackinnon, EVP, ATM Group, NCR Banking. “This move marks significant growth for NCR in the New Zealand market, and we look forward to helping financial institutions optimize their physical ATM networks while widening consumers’ access to cash.”