3 companies enabling banks to redefine their digital banking experience

By Leandra Monteiro

Digital banking has evolved massively, up to a scale where having digital banks can make a difference for the economy in general. Digital Banking is the automation of traditional banking services. It means digitizing all banking operations and substituting the bank’s physical presence with an everlasting online presence, eliminating a consumer’s need to visit a branch.

There are growing consumer expectations regarding the digital customer experience and innovative solutions in an increasingly digital age. The decision for banks to add more digital solutions at all operational levels will have a major impact on their financial stability. While not all banks are in a position to make quick changes to IT infrastructure or the architecture on top of it, banks aiming to be disrupters can move toward broad end-to-end automation.

Here are 3 companies enabling banks to enhance their digital customer experience:

• Arttha by PureSoftware

“Arttha” is a banking platform by PureSoftware that enables banks and financial institutions to drive revenue with powerful value propositions, including Digital Bank in a Box, Agent Banking, Merchant Management, Buy Now Pay Later (BNPL), Loan Lifecycle Management, and Digital Wallet and Payments solutions.

PureSoftware is one of the fastest growing software products and services company that delivers a differentiated customer experience, accelerates cycle times, and helps customers in achieving business outcomes through adoption of new-age digital technologies and integrating them with their existing systems.

Its flagship product ‘Arttha’ is one of the fastest-growing financial platforms. It helps businesses embrace digital solutions in the areas of financial services, mobile banking, agency/ branchless banking, microfinance, insurance, payments, and payment aggregation. ‘Arttha’ claims it has been adopted by more than 100 banks and financial institutions in the last few years.

• Clayfin

Clayfin is one of the leading providers of Digital Customer Experience solutions for Banks and Financial institutions. In a rapidly evolving digital world, Clayfin enables Banks and financial institutions to nurture and grow close ties with their customers by providing a superior and seamless omnichannel experience delivered at any digital point of interaction that the customer prefers.

Clayfin’s philosophy is to enhance the financial lifestyle for end customers by building Superior Customer experience solutions that will increase the digital footprint, adoption and usage. To enable this, Clayfin products are built on four tenets: simple to use, pervasive, secure and relevant. Clayfin works across geographies, and supports 80+ implementations across 30+ financial institutions.

• Infosys Finacle

Finacle is a digital banking solution suite from EdgeVerve Systems, a wholly owned product subsidiary of Infosys. Finacle helps traditional and emerging financial institutions drive truly digital transformation to achieve frictionless customer experiences, larger ecosystem play, insights–driven interactions and ubiquitous automation. Today, banks in over 100 countries rely on Finacle to service more than a billion consumers and 1.3 billion accounts.

Finacle solutions address the core banking, omnichannel banking, payments, treasury, origination, liquidity management, Islamic banking, wealth management, analytics, artificial intelligence, and blockchain requirements of financial institutions to drive business excellence.

ALSO READ: Global Digital Banking Vendor & Landscape Report Q1 2023