Hala launches “Careem Pay” digital wallet to speed up payments

By Delisha Fernandes

Hala, Dubai-based e-hailing taxi solution, has introduced the Careem Pay digital wallet for its fleet to aid quicker and more frequent payments of tips and bonuses.

The digital wallet, available on the Careem app, will be rolled out in a phased approach, allowing drivers to receive payments up to twice a week directly to their Careem Pay wallets.

Khaled Nuseibeh, Chief Executive Officer at Hala, said: “At Hala, we are deeply committed to our Captains’ wellbeing as we build a people-first culture. We have thus decided to launch this initiative for Captains to be able to receive remuneration more frequently and with ease. We are working with our partners to expand the countries of remit further to ensure we are catering to everyone equally.”

Hala continuously looks for ways to add value to better the lives of its drivers, communities, and customers. Before introducing Careem Pay, Hala Captains received their tips and bonuses monthly. With the new service, driver’s can receive remuneration nearly every three days, enabling them to pay bills, recharge their mobile plans, or transfer money directly in-app to any bank account.

The platform also allows for international money transfers with a click of a button at preferential exchange rates and without any fee. Currently, Captains can remit money to Pakistan, serving approximately 70% of the entire Captains’ community, with more countries lined up for this service soon.